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Residenziale e Industriale

Right of withdrawal

The online customer acting in their capacity as consumer has the right to withdraw from the contract, as set forth in articles 64 – 67 of Legislative Decree no. 206/2005 of the Consumer Code.

It is hereby specified that this right is reserved for physical persons only, namely private consumers acting according to purposes which are not linked to their own profession.

The right of withdrawal is not available to legal persons or entities who in reference to the purchase contract, are acting according to business purposes. Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has the right to exercise their right of withdrawal no later than 14 calendar days from reception of purchased products, consistent with the possibility of returning received products and obtain a refund for the price paid, without penalisation or the need to specify any reason.

Said right is applicable for all products purchased online on this website, with the exception of software, audiovisual or computer products delivered sealed and successively opened by the customer.

Return costs will be borne by the consumer. The right of withdrawal is lost entirely whenever the returned product is not intact, for example due to the absence of integrative product elements (accessories, cables, instruction manuals, etc.), or because the product has suffered damages other than those caused during shipment from the Seller to the consumer, notification of which has not been previously submitted.
Without limitation to the right of withdrawal, upon product delivery, if the consumer has reason to believe that the product has been damaged during transport, they must refuse delivery or accept it with explicit reservation.

Upon reception, the customer must right the following on the package “INTACT PACKAGE, COLLECTION SUBJECT TO VERIFICATION OF CONTENTS” on specific accompanying documentation (art. 1698 Civil Code) All anomalies must be reported within eight days as follows:

Via registered letter with return receipt to the following address:

Procedure for exercising your right of withdrawal:
To exercise your right of withdrawal you must send notification in which you clearly manifest your wish to withdraw from the purchase contract, within 14 calendar days from reception of purchased product. Said notification must be sent in a registered letter with return receipt to the following address:
Via Pizzoni, 38
06132, Perugia, IT
Notification can also be sent within the same deadline, via fax (to the aforementioned address).

The consumer must then return the product, using a courier of their own choice (if possible, in original package and in any case always carefully packaged), complete with all accessories, instruction manuals and everything else contained in the original package. The consumer must send said package within ten working days from the date in which notification of the exercising of the right of withdrawal was sent.
IMPORTANT NOTES The consumer will bear shipment costs and liability for goods during shipment, as specified in the law. Therefore you are hereby advised to insure the product with the courier of your choice, and to carefully package goods, wherever possible inserting the original packaging in a box and in any case avoiding damage to product caused by adhesive tape, labels, etc.

The product must be registered as intact and complete of all its parts and accessories, including any guarantees, instructions, licences for use, cables, etc. In case of damage during return shipment, the Seller will notify the consumer within five working days from product reception, so that the consumer can duly report damages to the courier used for shipment.

Damaged goods will be rendered available for return and the withdrawal request will be temporarily cancelled. Without prejudice to provisions set forth here below, in case of partial withdrawal, the Seller will refund the entire amount of the purchase and shipment costs for delivery, within 14 days from which they come into the knowledge of the exercising of the right of withdrawal, via transfer procedure for credit card payments or via bank transfer on the account indicated by the consumer; shipment costs for product return will be borne by the consumer.

In case of partial withdrawal (regarding only a part of products delivered with a single delivery, the refund of product shipment costs incurred upon purchase by the consumer is excluded. With reference to purchase with collection from a Seller’s store, the right of withdrawal is not applicable insofar as said purchase is not a distance purchase. Indeed in such cases the consumer books the product via the internet but does not purchase it online, which is why they must go to the store.

Order Cancellation Request.
A purchase order can be integrally cancelled if at the time of the order cancellation request, product shipment is still under preparation, and in any case, if the amount has not yet been cashed. In such cases the customer will not be charged.

If an order cancellation request is received when the product has already been handed over to the courier, or in any case, the amount has already been cashed, the consumer will be required to exercise their right of withdrawal and re-send the goods to the Seller.

You are requested to follow aforementioned instructions in order to exercise your right of withdrawal. For further information please write to us by clicking on the link here below: Request information.